Shipping Policy
Can’t wait to get your hands on your selection of yummy Bee All Natural products? We don’t blame you. Read on to learn all about our shipping terms and conditions, or contact us at info@beeallnatural.com.au if you have any specific questions.
1. Processing your Order
Once you’ve placed an order on our website, a confirmation is sent to your nominated e-mail. Please keep this as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
Once your payment is authorised and verified, all orders are processed within 3 days. We will endeavour to contact you if there are any delays for some reason.
Note, some orders may ship within as few as 3 days while others may take up to 7 days.
3. Shipment Locations
3.1. Domestic and International
Bee All Natural ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at info@beeallnatural.com.au.
We also ship to both commercial and domestic addresses.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
Delays along carrier routes are currently being experienced due to COVID-19. Seasonal rush, e.g. over Christmas, may also impact delivery times.
(a) Express Shipping
Your order will arrive within 2 business days.
Express Shipping costs are calculated at time of checkout.
(b) Standard Shipping
Your order will arrive within 7 business days.
Standard Shipping costs are calculated at time of checkout.
Note: Specific cut-off times for order placement may apply.
4.1. Please note:
(a) Business day means Monday to Friday, excluding public holidays.
(b) Orders are not shipped or delivered on weekends or public holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) Products may be delivered in separate shipments.
(e) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
(ii) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the
checkout page. Once at the checkout screen, shipping charges will be displayed.
(f) We are not responsible for incorrect shipping addresses being provided at checkout. Please double-check all information provided is correct, before completing your order.
(g) In-store pickup dates vary based on product availability.
5. Tracking Options
We aim to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are generally sent with Couriers Please or Australia Post. This service comes with tracking and your tracking number will be sent to you once your order has been posted.
If we are requested to make alternative shipping arrangements, we cannot guarantee tracking information and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
All orders shipped outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department for security and or other checks.
Bee All Natural is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order outside Australia.
We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer.
When placing an order, you agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on receipt, contact us immediately at info@beeallnatural.com.au.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour.
We politely request that you look in common courier hiding spots. But if you are still unable to locate your parcel, please contact us at info@beeallnatural.com.au to report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order not covered above, please feel free to contact us at info@beeallnatural.com.au.
Exchanges and Refunds
We want you to love your Bee All Natural purchases. But for some reason, if things don’t go quite as planned, we’re happy to assist with exchanges or refunds as set out below. This Refund Policy (“Policy”) applies to purchases made via www.beeallnatural.com.au.
1. General
(a) We offer refunds and replacements in accordance with Australian Consumer Law, and based on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under Australian Consumer Law you are entitled to choose a refund or replacement for faulty goods.
(b) We offer refunds, and replacements in accordance with Australian Consumer Law. (c) The Australian Consumer Law provides a set of Consumer Guarantees which protect you when buying products and services.
(d) If Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. (f) If a product you purchased from us has a major fault (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major fault. (g) If a product which you purchased from us is faulty but does not amount to a major fault (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.
3. Cancellation and Change of Mind
(a) In the event that you receive your purchased products, as stated, but simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that: (i) You notify us within 2 days of receipt.
(ii) The products have not been opened, used and are in resalable condition.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery: (i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items accompanying it.
(b) We will arrange to collect the damaged product and replace it with an equivalent product, or to refund it; provided that you have contacted us within 2 days from the date of receiving the product from us.
5. Exceptions
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product purchased by you if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product before you purchased it.
(iii) You asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(iv) Any other exceptions that apply under Australian Consumer Law.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible
for a replacement or refund under the terms of this Policy (including under Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a replacement or refund under the terms of this Policy (including under Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
We aim to process any requests for replacements or refunds within 2 business days of receipt.
8. How to Return Products
(a) You can contact us at the end of this Policy to discuss a return.
(b) Unless otherwise defined and at our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund or replacement, you must provide proof of purchase. (d) You may be required to provide a government issued form of identification to qualify for a refund or replacement.
9. Contact Us
If you wish to speak to us about this Policy or about any specific refunds or replacements, please contact us at info@beeallnatural.com.au.
Privacy Policy
This Privacy Policy sets out the commitment of Bee All Natural (ABN 68 048 088 232) (“we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.beeallnatural.com.au (“Website”), as well as through our other business operations or directly from you.
Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions. By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined. If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.
1. TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information we collect may include:
• identity data (including your name and username or similar identifier);
• contact data (including your contact details such as your billing and delivery address, email address and telephone number);
• transaction data (including details about payments to and from you and other details of products you have purchased from us);
• technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
• profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
• usage data (including information about how you use our website, products and services); and
• marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences). If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a product from us, sign up for a service via our website or submit a contact enquiry on our website, etc. We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:
• You
• Searches and enquiries
• Your use of our website
Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
3. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION
Privacy Policy 2 We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:
• to contact and communicate with you • to provide goods and/or services to you • to maintain a database of customers, subscribers or similar
• to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
• for internal record keeping • for statistical purposes
• as required by law Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.
We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.
Your personal information may be disclosed to international recipients (e.g. customs departments in countries outside of Australia) as part of our ordinary business functions.
Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.
4. USE OF COOKIES
As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.
5. LINKS TO OTHER SITES
To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.
6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.
Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.
We will respond to any request to access, correct or delete information within a reasonable time.
7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:
• our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
• we limit access to personal information to a “need-to-know” basis
• we protect devices we use to collect, hold, use and disclose personal information with industry-standard antivirus software
• our devices are protected by cryptographic keys and are stored in secure premises • data is securely stored on cloud servers
• our email data is encrypted
• all hard copies of personal information are kept in secure storage with access by authorised personnel only
• all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
• if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.
8. HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH
If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.
9. HOW YOU CAN UNSUBSCRIBE OR OPT OUT
We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.
You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or
http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies.
You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.
10. CHANGES TO THIS POLICY
If we decide to change our Privacy Policy, we’ll let you know by posting such changes on our website.
11. CONTACT DETAILS
For any questions or notice, please contact us at: info@beeallnatural.com.au
This Privacy Policy was last updated: 9/12/2020